Frequently asked questions
Quick answers about ordering from Reach SMM: orders, payments, refill and your account.
Getting started
We offer promotion and engagement services for Instagram, TikTok, YouTube, Facebook, Telegram, X and more: followers, likes, views, comments, subscribers and website traffic. Every service has a clear description with speed, quality and refill period.
Never. We only need the public link to the account or post. Our team will never ask for any account password for any reason.
Register, add funds, pick the category and service on the New Order page, paste the public link, enter a quantity within the minimum and maximum, and confirm. Read the service description first.
Each service has its own limits, shown on the Services page and in the order form. Prices are per 1000 units (or per whole package where stated), and the exact cost is shown before you confirm.
Payments and balance
From the Add Funds page. Available methods include PayPal, manual transfers (Vodafone Cash, InstaPay, bank transfer), cryptocurrency (Binance Pay / USDT) and Payoneer, depending on what is enabled at the time.
PayPal and other automatic payments are credited right after confirmation. Manual transfers are reviewed by our team after you submit the reference number and receipt image.
Some payment methods carry a fee that is shown before you confirm. There may also be bonus coupons on deposits; enter the code when depositing and the bonus is added once the deposit is approved.
Balance is used for orders on the website, and cancelled orders return to your balance. A cash refund must be requested through a support ticket; if approved it is made 7 days after your last order, through your deposit methods as decided by support.
Orders and delivery
Most orders start automatically within minutes of confirmation. The estimated start time and speed are shown in each service's details and may be slower under heavy load.
Pending: we received the order. In progress: being delivered. Completed: finished. Partial: only part was delivered and the rest was refunded to your balance. Cancelled: not delivered and refunded.
Orders cannot be edited. Cancellation is only available for services that show a Cancel button on your orders page. If you entered a wrong link, open a ticket quickly, but there is no guarantee the order has not started.
Wait for the first order to finish before ordering again on the same link; overlapping orders mix the counters and can make refill impossible.
Yes. The account or post must stay public during delivery and the refill period. Private accounts get cancelled or fail and are not refilled.
Refill and drops
If counts drop naturally after the order is completed during the guarantee period (for example 30 days), you can request a free refill. The period is written in the service details.
On the My Orders page click the refill button on a completed order if the service supports it, or open a ticket with the order number. Services with a set refill window only accept requests inside that window.
Services without a guarantee, changing the link or username, making the account private, deleting the content, or other orders on the same link from a different source.
They can on any platform because of fake-account clean-ups. Choose a service with a refill guarantee if stability matters to you.
Safety and support
We only use the public link and never access your account. However no provider can control platform decisions, so choose reasonable quantities and speeds, especially for new accounts.
Services are delivered as described, but we do not guarantee sales, profits or any specific search ranking.
Open a ticket from your account with the order number, link and a description of the issue, or use the Contact page. We reply as soon as possible on business days.
Yes. Share your referral link and earn a commission on deposits made by people who sign up through you. Details are on the referrals page in your account.
Didn't find your answer?
Contact us
ยท Terms of service