Terms of use and refund policy

1. Acceptance and definitions

By using Reach SMM, creating an account or placing any order, you confirm that you have read and fully accept these terms. If you do not agree with any part, please do not use the website.

"Reach SMM" is a platform that provides social media and website promotion services (followers, likes, views, traffic and more). "Customer" means anyone who registers an account or orders a service.

We may update these terms from time to time; the latest published version applies. Continuing to use the website after an update means you accept it.

2. Nature of the services

Reach SMM is not affiliated with or officially connected to any of the mentioned platforms (Instagram, TikTok, YouTube, Facebook, Telegram, X, etc.); their names are used only to describe the service.

The services boost numbers and visibility. We do not guarantee more sales, profits, search rankings or any specific business result.

Speed and start time shown for each service are estimates and may vary with load and platform conditions. We never ask for your account password, only the public link.

3. Customer responsibilities

The target account or post must stay public throughout delivery and the refill period, and the link must be correct and match the service type. Orders placed on wrong, private or deleted links are not refunded once delivery has started.

Do not change the username or link or delete the content while an order is running, and do not place several orders on the same link at once before the first one completes.

You are responsible for choosing the right service and reading its description and limits (minimum, maximum, speed, refill period) before ordering.

The website must not be used for unlawful content, content that violates platform policies, violence, hate, adult content or fraud. Using stolen or fake payment details or exploiting system errors is also prohibited.

4. Account and security

You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect it was compromised.

Accounts are personal and may not be sold or transferred. We may suspend or close any account that breaks these terms or abuses the website or support, and creating a replacement account may be refused.

5. Prices, balance and payments

Prices are in US dollars per 1000 units (or per package where stated), and may be shown in another currency for convenience at an approximate rate. The final price is the one shown on the order page before you confirm.

We may change or stop prices and services at any time without notice; this does not affect orders already confirmed.

Added balance is used to buy services on the website. A fee may apply depending on the payment method and is shown before you confirm. Manual deposits are credited after the transfer is verified.

Opening a dispute or chargeback with a payment provider after receiving balance or service is a violation and may lead to account closure and cancellation of balance and delivered services.

6. Cancellation and refunds

Once confirmed, an order cannot be edited or cancelled by the customer, except through the cancel button when the service supports it.

For cancelled, undelivered or partially delivered (Partial) orders, the amount for the undelivered part is returned automatically to your balance on the website to use on any other service.

Cash refunds are not automatic. They can only be requested through a support ticket, and if approved, the refund is made only 7 days after the date of the account's last order.

The refund is sent through one of the deposit methods used on the same account, as decided by the support team and not by the customer, and never exceeds the original deposit. The refunded amount is deducted from your balance before the transfer.

Orders that have started and were delivered as described are not refundable, nor are orders caused by customer error (wrong link, private account, changing the link during delivery).

7. Refill and drops

Platforms constantly update their systems and remove fake accounts, so counts may drop after delivery. For services with a refill guarantee you can request a refill during the period stated in the service details, using the refill button on the orders page or a ticket.

Services without a guarantee are not refilled. Refill does not cover drops caused by changing the link, making the account private, deleting the content, or another order on the same link from a different source.

A refill may take some time to run and can only be requested after the order is completed.

8. Limitation of liability

We are not responsible for any action platforms take against your account (restriction, suspension, content removal) or for any indirect loss or lost profits arising from using the services.

You use the services at your own risk, acknowledge that purchased engagement is not organic engagement from your audience, and agree not to use it to mislead others or break advertising laws in your country.

In all cases our liability is limited to the value of the order in dispute.

9. Support and contact

For help, open a support ticket from your account with the order number, link and a description of the problem, or write to us from the Contact page. We reply as soon as possible during business days.

Our team never asks for your password on any platform or your card details via messages.